Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Information We Collect
When you interact with Dalexorvia's financial modelling services, we collect information that helps us provide better experiences and protect your interests. This includes details you share directly and information gathered through your use of our platform.
Direct Information: We collect personal details when you register for our services, including your name, email address, phone number, and business information. Payment details are processed securely through encrypted channels.
Technical information comes from your device and browser interactions. This covers IP addresses, browser types, device specifications, and how you navigate through our platform. We also track which features you use most frequently to improve our service design.
- Account registration data including contact preferences
- Financial model uploads and project specifications
- Communication records from support interactions
- Usage analytics and performance metrics
- Location data when relevant to service delivery
How We Use Your Information
Your data powers the personalised experience we deliver. We use information to process your projects, communicate updates, and ensure our platform meets your professional needs effectively.
| Data Type | Primary Use | Retention Period |
|---|---|---|
| Account Information | Service delivery and account management | Duration of account plus 7 years |
| Project Data | Financial model processing and analysis | 5 years after project completion |
| Communication Records | Support quality and service improvement | 3 years from last interaction |
| Usage Analytics | Platform optimisation and feature development | 2 years in aggregated form |
We process financial models with strict confidentiality measures. Your proprietary information stays secure within our Australian data centres, and we never share client-specific data with competitors or third parties without explicit permission.
Data Sharing and Third Parties
Limited data sharing occurs only when necessary for service delivery or legal compliance. We work with trusted partners who meet our security standards and are bound by confidentiality agreements.
Service Providers: Cloud hosting services, payment processors, and communication tools access relevant data portions to support our operations. These relationships are governed by strict data processing agreements that align with Australian Privacy Principles.
We never sell your personal information to marketing companies or data brokers. Your financial models and business intelligence remain confidential and are not used for any purpose beyond your specific project requirements.
- Payment processors for secure transaction handling
- Cloud storage providers for data backup and access
- Email service providers for project communications
- Legal advisors when required for compliance matters
- Security services for fraud prevention and protection
Your Privacy Rights
Under Australian privacy legislation, you have significant control over your personal information. We respect these rights and provide straightforward processes for exercising them.
You can request access to all personal information we hold about you. This includes account details, project history, communication records, and any automatically collected data. We'll provide this information within 30 days of your request.
Correction Rights: If you notice inaccurate or outdated information in your account, you can update most details directly through your dashboard. For more complex corrections or data that requires our intervention, contact our privacy team.
- Access your complete data profile and usage history
- Correct inaccurate or incomplete information promptly
- Request deletion of data no longer needed for service delivery
- Restrict processing for specific data categories
- Export your data in commonly used formats
- Withdraw consent for optional data processing activities
Some information cannot be deleted while your account remains active, particularly data required for financial record keeping or legal compliance. We'll explain any limitations when processing your requests.
Data Security Measures
Protecting your information is fundamental to our business. We implement multiple layers of security, from encrypted data transmission to restricted access controls and regular security audits.
All data transmissions use TLS 1.3 encryption, and sensitive information is encrypted at rest using AES-256 standards. Our servers are located in Australian data centres that meet ISO 27001 certification requirements.
Access Controls: Staff access to client data is limited to those who need it for their specific role. All access is logged, monitored, and requires multi-factor authentication. Regular access reviews ensure permissions remain appropriate.
We conduct quarterly security assessments and annual penetration testing. Any vulnerabilities discovered are addressed immediately, and we maintain incident response procedures that include client notification protocols when required.
Data Retention and Deletion
We keep your information only as long as necessary for service delivery, legal compliance, or legitimate business interests. Different data types have different retention schedules based on their purpose and regulatory requirements.
Active account data is maintained while you use our services. After account closure, most personal information is deleted within 90 days, though some records may be retained longer for financial reporting or dispute resolution purposes.
Automatic Deletion: Temporary files, session data, and cached information are automatically purged according to preset schedules. Log files older than two years are permanently removed from our systems.
- Account information deleted 90 days after closure
- Financial models archived for 5 years then permanently deleted
- Communication records maintained for 3 years maximum
- Payment records retained for 7 years per legal requirements
- Analytics data aggregated and anonymised after 2 years
International Data Transfers
Your data primarily remains within Australia. When international transfers are necessary for service delivery or support functions, we ensure appropriate safeguards protect your information throughout the process.
Some of our service providers operate globally, which may involve data processing in other jurisdictions. These arrangements include contractual protections that meet Australian privacy standards, regardless of where processing occurs.
We never transfer data to countries with inadequate privacy protections without your explicit consent and additional safeguards. Your financial models and sensitive business information remain within Australian-controlled systems.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse platform usage. You can control most cookie settings through your browser preferences.
Essential cookies are necessary for platform functionality and cannot be disabled. These include session management, security features, and basic user interface preferences that make the service work properly.
Analytics Cookies: We use analytics tools to understand how users interact with our platform. This helps identify popular features, common user paths, and areas where we can improve the experience. This data is aggregated and doesn't identify individual users.
- Session cookies for secure login and navigation
- Preference cookies to remember your settings
- Analytics cookies for usage pattern analysis
- Security cookies for fraud prevention
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. Significant changes will be communicated directly to active users via email or platform notifications.
Minor updates, such as clarifications or formatting improvements, may be published without individual notification. We recommend reviewing this policy periodically to stay informed about how we protect your information.
When substantial changes affect how we collect, use, or share your data, we'll provide at least 30 days notice and may require renewed consent for new processing activities.
Privacy Questions and Concerns
Our privacy team is available to address questions, process requests, or help resolve concerns about your personal information. We aim to respond to all privacy-related inquiries within 48 hours.
This privacy policy was last updated on March 15, 2025